Refund policy

iMartPick – Refund & Replacement Policy

Thank you for shopping at Tazah Global’s partner store iMartPick. We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for processing refunds and replacements. By purchasing on our website, you agree to the terms of this Policy.

Replacement Eligibility

Product Eligibility

As a responsible company, Tazah Global wants to ensure that the product is received by the customer in its original condition and is not incorrect, broken, or faulty.
If you receive a product that is incorrect, faulty, broken, or damaged, you are eligible for a free replacement.

Timeframe

iMartPick will cater to all complaints submitted within 30 days of delivery.

If you request a replacement within 7 days from the date of delivery, it will be processed free of cost.
After 7 days, replacement may require additional charges.

Replacement Process

1. Initiation

To initiate a replacement, please share a video of the incorrect, faulty, or damaged product with our customer support team within the eligible timeframe.

In many cases, the issue may be related to product usage. Our team will guide you through troubleshooting steps. If we determine that the product is indeed faulty, the process will move forward as follows:

OPTION A

We will ask you to ship the incorrect, faulty, damaged, or broken product in its original packaging (Original Product Box and All Accessories) to our warehouse at the address below:

Tazah Global LLC
Warehouse # 13, Plot # 4488
Al Sajaa Industrial, Sharjah, UAE

Within 5 working days of receiving the product, we will ship out your replacement free of charge.

OPTION B

We will schedule a replacement for you within 14 working days.
Please pack the product (Original Product Box and All Accessories) for the courier to pick up and provide your replacement.